Synchronizing Customers

Commerce Edition Guide

version: 2026 R1

Integration with BigCommerce
Initial Configuration of a BigCommerce Store
Initial Configuration: General Information
Initial Configuration: Implementation Checklist
Initial Configuration: Setting Up a BigCommerce Store
Initial Configuration: To Set Up a BigCommerce Store
Initial Configuration: To Prepare the Acumatica ERP Instance
Initial Configuration: To Capture Store Connection Information
Initial Configuration: To Establish and Configure the Store Connection
Overview of Data Synchronization
Data Synchronization: General Information
Data Synchronization: Synchronization Statuses
Data Synchronization: Manual Synchronization
Data Synchronization: To Perform the First Synchronization
Preparing Entities for Synchronization
Preparing Entities for Synchronization: General Information
Preparing Entities for Synchronization: Updating Product Details
Preparing Entities for Synchronization: Filtering
Preparing Entities for Synchronization: Field Mapping
Preparing Entities for Synchronization: Implementation Activity
Automating Synchronization
Automated Synchronization: General Information
Automated Synchronization: Scheduled Synchronization
Automated Synchronization: Real-Time Synchronization
Automated Synchronization: Recommended Setup
Automated Synchronization: To Configure a New Automation Schedule
Automated Synchronization: To Turn On Real-Time Synchronization
Automated Synchronization: Business Events for Aborted Records
Automated Synchronization: To Activate a Predefined Business Event
Synchronizing Customers
Synchronizing Customers: General Information
Synchronizing Customers: Implementation Checklist
Synchronizing Customers: To Perform Bidirectional Synchronization
Synchronizing Customers: To Synchronize Customers with Multiple Locations
Synchronizing Products
Product Synchronization: General Information
Product Synchronization: Default Store Settings
Product Synchronization: Settings of Individual Items
Product Synchronization: Sales Categories
Product Synchronization: To Synchronize Non-Stock Items with Attributes
Product Synchronization: To Synchronize Stock Items with Attributes
Product Synchronization: Product Images
Product Synchronization: To Export Product Images
Product Synchronization: Related Items
Importing Products
Product Import: General Information
Product Import: Settings of Imported Items
Product Import: To Import Stock Items
Synchronizing Sales Prices
Price Synchronization: General Information
Price Synchronization: Volume-Based Prices
Price Synchronization: To Export Base Prices
Price Synchronization: Prices for Customer Groups
Price Synchronization: To Export Prices for Customer Groups
Synchronizing Product Availability
Product Availability: General Information
Product Availability: Calculation of Available Quantities
Product Availability: To Export Product Availability Data
Synchronizing Orders
Order Synchronization: General Information
Order Synchronization: Non-Card Payments
Order Synchronization: Card Payments
Order Synchronization: To Configure and Import Authorize.Net Payments
Order Synchronization: Orders with Gift Wrapping
Importing Orders with Taxes
Import of Taxes: General Information
Import of Taxes: External Tax Provider
Import of Taxes: Substitution Lists
Import of Taxes: Process Activity
Importing Orders with Discounts
Import of Orders with Discounts: General Information
Import of Orders with Discounts: Process Activity
Importing Orders with Freight Charges
Importing an Order with Freight Charges: General Information
Importing an Order with Freight Charges: Activity
Importing Non-Card Refunds
Importing Non-Card Refunds: General Information
Importing Non-Card Refunds: Implementation Activity
Importing Non-Card Refunds: Implementation Checklist
Importing Non-Card Refunds: Order-Level Refunds
Importing Non-Card Refunds: Item-Level Refunds
Importing Non-Card Refunds: To Process a Refund for a Not-Yet-Shipped Order
Importing Non-Card Refunds: To Process a Refund for a Shipped Order
Importing Card Refunds
Importing Card Refunds: General Information
Importing Card Refunds: Implementation Checklist
Importing Card Refunds: Order-Level Refunds
Importing Card Refunds: Item-Level Refunds
Selling and Accepting Gift Certificates
Gift Certificates: General Information
Gift Certificates: Process Activity
Importing Products with Variants
Import of Products with Variants: General Information
Import of Products with Variants: Settings of Imported Items
Selling Matrix Items in a BigCommerce Store
Selling Matrix Items: General Information
Selling Matrix Items: To Export Matrix Items
Selling Matrix Items: Export of Product Images
Selling Matrix Items: To Export Product Images
Selling Matrix Items: Export of Product Availability Data
Selling Matrix Items: To Export Product Availability Data
Selling Matrix Items: Export of Item Prices
Selling Matrix Items: To Export Base Prices
Selling Matrix Items: Import of Orders with Matrix Items
Selling Matrix Items: To Import an Order with Matrix Items
Integration with Shopify
Initial Configuration of a Shopify Store
Initial Configuration: General Information
Initial Configuration: Implementation Checklist
Initial Configuration: Setting Up a Shopify Store
Initial Configuration: To Set Up a Shopify Store
Initial Configuration: To Establish the Store Connection with a Custom App
Initial Configuration: To Establish the Store Connection with a Public App
Initial Configuration: To Prepare the Acumatica ERP Instance
Initial Configuration: To Configure the Store Connection
Overview of Data Synchronization
Data Synchronization: General Information
Data Synchronization: Synchronization Statuses
Data Synchronization: Manual Synchronization
Data Synchronization: To Perform the First Synchronization
Preparing Entities for Synchronization
Preparing Entities for Synchronization: General Information
Preparing Entities for Synchronization: Updating Product Details
Preparing Entities for Synchronization: Filtering
Preparing Entities for Synchronization: Field Mapping
Preparing Entities for Synchronization: Shopify Metafields
Automating Synchronization
Automated Synchronization: General Information
Automated Synchronization: Scheduled Synchronization
Automated Synchronization: Real-Time Synchronization
Automated Synchronization: Recommended Setup
Automated Synchronization: To Activate a Predefined Automation Schedule
Automated Synchronization: To Configure a New Automation Schedule
Automated Synchronization: To Turn On Real-Time Synchronization
Automated Synchronization: Business Events for Aborted Records
Automated Synchronization: To Activate a Predefined Business Event
Synchronizing Individual and Business Customers
Customer Synchronization: General Information
Customer Synchronization: Default Settings
Customer Synchronization: Individual Customers
Customer Synchronization: Business Customers
Customer Synchronization: To Synchronize Customers with Multiple Locations
Synchronizing Products
Product Synchronization: General Information
Product Synchronization: Default Store Settings
Product Synchronization: Settings of Individual Items
Product Synchronization: Product Images
Product Synchronization: To Sync Product Images
Importing Products
Product Import: General Information
Product Import: Settings of Imported Items
Product Import: To Import Stock Items
Synchronizing Product Availability
Product Availability: General Information
Product Availability: Calculation of Available Quantities
Product Availability: To Export Product Availability Data
Synchronizing Sales Price Lists
Sales Price Lists: General Information
Synchronizing Orders
Order Synchronization: General Information
Order Synchronization: Implementation Checklist
Order Synchronization: Card Payments
Order Synchronization: To Configure and Import Shopify Payments
Order Synchronization: Import of Payment Terms
Order Synchronization: Export of Orders to the Shopify Store
Order Synchronization: Orders for Companies
Order Synchronization: Multicurrency Accounting
Order Synchronization: Import of Order Risk Information
Order Synchronization: Import of POS Orders
Order Synchronization: Import of POS Exchanges
Importing Orders with Taxes
Import of Taxes: General Information
Import of Taxes: Manual Tax Setup
Import of Taxes: External Tax Provider
Import of Taxes: Substitution Lists
Import of Taxes: Tax Calculation Mode
Import of Taxes: Marketplace-Withheld Taxes
Import of Taxes: To Set Up Tax Synchronization
Importing Orders with Discounts
Import of Orders with Discounts: General Information
Import of Orders with Discounts: Process Activity
Importing Non-Card Refunds
Importing Non-Card Refunds: General Information
Importing Non-Card Refunds: Implementation Activity
Importing Non-Card Refunds: Implementation Checklist
Importing Non-Card Refunds: Order-Level Refunds
Importing Non-Card Refunds: Item-Level Refunds
Importing Non-Card Refunds: To Process a Refund for a Not-Yet-Shipped Order
Importing Non-Card Refunds: To Process a Refund for a Shipped Order
Importing Card Refunds
Importing Card Refunds: General Information
Importing Card Refunds: Implementation Activity
Importing Card Refunds: Implementation Checklist
Importing Card Refunds: Order-Level Refunds
Importing Card Refunds: Item-Level Refunds
Importing Card Refunds: To Process a Refund for a Not-Yet-Shipped Order
Importing Card Refunds: To Process a Refund for a Shipped Order
Synchronizing Draft Orders
Draft Order Synchronization: General Information
Selling and Accepting Gift Cards
Gift Cards: General Information
Gift Cards: Process Activity
Importing Products with Variants
Import of Products with Variants: General Information
Import of Products with Variants: Settings of Imported Items
Selling Matrix Items in a Shopify Store
Sale of Matrix Items: General Information
Sale of Matrix Items: To Export Matrix Items
Sale of Matrix Items: Export of Product Images
Sale of Matrix Items: To Export Product Images
Sale of Matrix Items: Export of Product Availability Data
Sale of Matrix Items: To Export Product Availability Data
Sale of Matrix Items: Import of Orders with Matrix Items
Sale of Matrix Items: To Import an Order with Matrix Items
Integration with Amazon
Initial Configuration of an Amazon Store
Initial Configuration: General Information
Overview of Data Synchronization
Data Synchronization: General Information
Data Synchronization: Synchronization Statuses
Data Synchronization: Manual Synchronization
Synchronizing Product Availability
Product Availability: General Information
Synchronizing Orders
Order Synchronization: General Information
Order Synchronization: Seller-Fulfilled Orders
Order Synchronization: Marketplace-Fulfilled Orders
Order Synchronization: Import of Payments
Order Synchronization: Import of Returns
Order Synchronization: Import of Taxes
Order Synchronization: Non-Order Fees
Order Synchronization: Protection of Personal Data
Synchronizing Inbound Shipments
Inbound Shipments: General Information
Importing Settlement Reports
Settlement Reports: General Information
Retail Edition Entity Reference
BigCommerce Mapping Reference
Customer Entity
Customer Location Entity
Sales Category Entity
Stock Item Entity
Non-Stock Item Entity
Template Item Entity
Product Availability Entity
Sales Order Entity
Shipment Entity
Payment Entity
Shopify Mapping Reference
Customer Entity
Customer Location Entity
Stock Item Entity
Non-Stock Item Entity
Template Item Entity
Product Availability Entity
Sales Order Entity
Shipment Entity
Payment Entity
Shopify GraphQL Mapping
Customer Entity
Customer Location Entity
Product-Related Entities
Sales Order and Refund Entities
Payment Entity
Shipment Entity
Store and Webhook Data

In the topics of this chapter, you will read about customer synchronization between Acumatica ERP and the BigCommerce store.

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